It appears there's nothing I can do since I'm up against a brick wall of stupidity. They just keep coming back with the most unhelpful emails without answering any of the questions I've asked. I've asked if I can supply proof but to no avail. All I wanted to do was change my country to the one I'm now residing in but apparently according to Epic Games secret information I don't live in the country that I'm actually living in. Absolutely appalling treatment of its paying customers. It's difficult to know exactly what to say other than Epic Games supposed customer service is non existent. Done with this company your better of starting to grind all your progress again since it will take less time then contacting this absolute abomination of a mess. That was the question so I answered it simply and then it took them 3 days again to ask wich cosmetic it was, just answered simply again, then they took a full week for a response and just said hey we know you love free cosmetics here is a useful link and they closed the ticket instantly without answering my question wich could have been yes or no. Took them surprisingly 4 days to simply say oh okay could you say if it's for a cosmetic or vbucks. So far my hope since I already mentioned it was expired, then just send a simple screenshot. I had a code for a cosmetic that I send to them with the question if it is possible to have it still added to my account because it was expired, they could look it up in their system from the first time and answer with a yes or no, instead I had to wait for 2 days for a response asking to send wich error it gave. I was willing to ignore the problems Epic Games Luncher had in the beginning, but damn it's been five years since you launched this piece of crap service and it looks like it was designed by a 5 year old programmed by a newborn. All you are doing is dividing the community and making things much worse. Open and free market, that's for sure Tim Sweeney. ![]() ![]() Even though I have the boxed version on PC, I will insist on a refund and I absolutely do not care what their objections are. I'd rather wait until the $#*!ing exclusivity ends and buy it on Steam. Tim Sweeney talks a lot about how he wants to save the game market, but all he does is convince me that I won't buy anything but V-Buxes at the Epic Games Luncher. ![]() Technical support is clueless and they throw instructions on how to fix it left and right, but nothing happens and the game is still nowhere. I currently haven't played Dead Island 2 a week after release because the key redeemed but the game is nowhere to be found. It happens all the time that I buy something and it doesn't show up in the library.
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